Job Title: Training Manager – Healthcare & AI Products
Location: Hyderabad (Hybrid)
Type: Full-time
Role Overview
At Exponential AI, we are building next-generation AI-powered healthcare products across payer and provider ecosystems. As we scale platforms like Enzo RCM and Pulse, we are looking for a Training Manager who can build a scalable, self-serve learning ecosystem.
This role goes beyond traditional training delivery. You will define how users learn, adopt, and maximize our products by creating structured, intuitive, and AI-enabled learning experiences.
Key Responsibilities
1. Build a Scalable Learning Ecosystem
- Design and implement self-serve learning models (documentation, videos, guided walkthroughs, live sessions)
- Enable users (internal & external) to learn independently with minimal trainer dependency
- Improve onboarding journeys and learning adoption
2. Content Strategy & Standardization
- Define a unified content framework (tone, structure, format, clarity)
- Standardize:
- Product documentation
- User vs. technical guides
- Training modules and walkthroughs
- Ensure role-based learning (end users, ops, technical teams)
3. Product & Domain-Aligned Training
- Develop training aligned with healthcare workflows (payer/provider, RCM, claims)
- Simplify complex product features into intuitive learning content
- Collaborate with Product, Engineering, and Delivery teams
4. AI-Driven Training Innovation
- Use AI tools to improve content creation speed and quality
- Automate training development workflows
- Introduce intelligent, personalized learning experiences
- Bring forward-thinking ideas on AI-led training transformation
5. Process Optimization & Quality
- Identify gaps and improve training efficiency, scalability, and quality
- Build repeatable systems for consistent content creation
6. Stakeholder Collaboration
- Work cross-functionally with Product, Engineering, and Operations
- Communicate complex ideas clearly, confidently, and empathetically
7. Team Leadership
- Lead and mentor the training team
- Drive excellence in:
- Content design
- Delivery quality
- Execution standards
- Build a scalable, high-performing team
What We’re Looking For
Must-Have
- Strong healthcare domain knowledge (payer/provider, RCM, claims workflows)
- Experience in training, learning design, or product enablement
- Exposure to digital adoption tools (e.g., Pendo, Whatfix, or similar)
- Ability to simplify complex concepts into structured, user-friendly content
- Strong communication skills, including:
- Clear articulation and voice modulation for training delivery
- Ability to explain technical/AI concepts (Gen AI, agentic systems) in simple terms
- Proven stakeholder and people management experience
Good to Have
- Exposure to AI tools for content creation or training
- Experience in SaaS/product-led environments
- Familiarity with self-serve or product-led growth models
What Success Looks Like (First 3–6 Months)
- Established structured training frameworks and guidelines
- Launched self-serve onboarding and learning journeys
- Improved training speed, consistency, and quality
- Introduced AI-led efficiencies
- Built a strong, aligned training team